Privacy Policy

1. Information We Collect

a. Information You Provide to Us

When you interact with FlyDocs, we may collect:

• Your full name
• Your email address
• Your company or organization name
• Billing address
• Account credentials
• Purchase and license information
• Support communications and attachments

This information is collected when you:

• Create an account to get started
• Purchase a plan to use our services
• Contact support for assistance
• Subscribe to updates or marketing communications

b. Automatically Collected Information

When you use FlyDocs, we automatically collect certain technical data:

• IP address
• Browser type and version
• Device identifiers
• Time zone
• Referring URLs
• Pages viewed and interactions

We collect this data using cookies and similar technologies, log files, web beacons, and analytics tools.

2. Cookies, Analytics, and Advertising

FlyDocs uses cookies and tracking technologies to keep you signed in, remember your preferences, understand how our product is used, and improve performance.

We use tools such as:

• Plausible Analytics for simple, privacy-friendly tracking
• Google Analytics and Google Tag Manager for product insights
• Error monitoring tools such as Sentry for proactive error detection

You can control cookies through your browser settings. Disabling some cookies may affect how FlyDocs works.

3. Account and License Data

When you create a FlyDocs account, we store account-related data including:

• Personal and company details
• License keys and activation history
• Login activity and IP addresses
• Purchase and billing records

This data is used to manage access, licensing, support, and security.

4. Payments

Payments for FlyDocs plans are processed by third-party payment providers, including Stripe, FastSpring, and Lemon Squeezy.

FlyDocs does not store full payment card details. We receive limited transaction information necessary for invoicing, licensing, and support. Each payment provider processes your data according to their own privacy policies.

5. Documentation and Integration Data

FlyDocs connects to services you choose to integrate, such as GitHub sync, OpenAPI imports, and analytics providers.

a. Your Content

We process the documentation content, media, and settings you create or upload solely to provide the FlyDocs service — to store, render, publish, and search your docs.

b. Telemetry and Usage Data

Some FlyDocs products use the Appsero SDK or similar tools to collect limited telemetry, such as app version, platform version, and basic usage or error data. No sensitive content is collected through telemetry. Telemetry helps us improve stability, performance, and product quality.

6. Communications

We may contact you via email or in-app notifications for:

• Account and transactional messages
• Product updates and announcements
• Marketing communications
• Support-related notices

You can opt out of marketing communications at any time using the unsubscribe link or your account preferences.

7. Support Access and Logs

When you request support, we may request temporary access to your workspace and review debug logs, screenshots, or error reports. All access is permission-based, limited to the support issue, and revoked once resolved. Support data is not retained longer than necessary.

8. Sharing Your Information

We share personal information only when necessary, including with:

• Payment processors
• Analytics and marketing service providers
• Customer support and communication tools
• Legal or regulatory authorities when required by law

We do not sell personal data.

9. International Data Transfers

FlyDocs operates globally. Your information may be transferred to and processed in the United States and other countries where our service providers are located. We take appropriate safeguards to protect your data in accordance with applicable laws.

10. Your Rights

Depending on your location, you may have rights under GDPR, UK GDPR, CCPA/CPRA, and other laws, including the right to:

• Access your personal data
• Correct or update your data
• Request deletion
• Object to or restrict processing

To exercise these rights, contact us using the details below.

11. Data Retention

We retain personal information only as long as necessary to provide our services, meet legal, accounting, and security requirements, and resolve disputes. You may request deletion of your data at any time, subject to legal obligations.

12. Minors

FlyDocs is not intended for individuals under the age of 18.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

14. Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact us at privacy@flydocs.co.

weDevs Pte. Ltd. — FlyDocs.co